Customer Liaison Officer (Edinburgh)

Location: Edinburgh

A.C. Whyte and Co. Ltd are actively seeking an experienced Customer Liaison Officer to join our Construction team and play a vital role within our growing business. The appointment of this role is pivotal in maintaining our trusted relationships with clients and residents.

The successful candidate for this role will create and nurture trust based relationships with clients, the construction management team, sub contractors , and team members, while serving as the primary contact for residents.  They will utilise their problem-solving skills to address and resolve queries and concerns efficiently.  With the ability to manage data, adhere to GDPR compliance, and coordinate with construction teams which is a key contribution to your role and in the smooth execution of projects. They will contribute significantly to project success, customer satisfaction, and the reinforcement of our commitment to outstanding service.

Roles and Responsibilities: 

  • Attend meetings to understand specific requirements of our Client and Customers
  • Communicate effectively between the Site Manager, Construction Team and Customers to ensure the smooth completion of works.
  • Identify customer concerns prior to the commencement of works ensuring these are communicated to the construction team.
  • Prioritise your workload, managing your time effectively to deliver a response to customer concerns.
  • Build strong working relationships with all residents through ongoing engagement activity throughout the lifecycle of the project.
  • Organise community events in the project area, coordinating with team members to prepare all necessary materials required.
  • Manage the funding sign up process, discussing benefits, project timelines  and ensuring all paperwork is completed in line with process.
  • Be the ambassador of the customer journey ensuring service delivery meets and exceeds our customer expectations.
  • Maintain up to date records of documentation, which will support the delivery of prompt, accurate and relevant information through written and verbal correspondence.
  • Ensure the timely delivery of competing priorities within deadlines with minimum supervision

Essential Skills:

  • Excellent interpersonal skills with proven experience of engaging with customers, clients and contractors
  • Exceptional attention to detail
  • Ability to take ownership of an issue and find solutions to complex challenges
  • Driven individual with strong leadership and influencing skills
  • Meticulous and organised
  • Ability to work within a fast-paced environment and prioritise workload effectively
  • Full UK Driving License is essential

What we will offer you:

  • Competitive salary
  • Company vehicle & fuel card
  • Competitive pension scheme
  • Bonus Scheme
  • Buy and Sell annual leave policy
  • Enhanced Maternity
  • Enhanced Paternity
  • Free onsite parking
  • Personal development opportunities for career growth

If you would love to be part of our A.C. Whyte and Co Ltd family, please APPLY now with an up-to-date CV.  A.C. Whyte and Co Ltd is an equal opportunities employer as long as you have the drive and passion to succeed, then we would love to hear from you.