At A.C. Whyte our clients and their residents’ needs are at the heart of everything we do. All of our refurbishment projects are carried out on occupied housing and every project we deliver is appointed a dedicated Customer Liaison Team, they are friendly and supportive and aim to minimise disruption to residents. They develop and deliver a tailored, jargon free customer journey that will ensure residents stay informed and feel confident throughout the works. We believe in a personal touch and our engagement, where possible is face to face, we hand deliver all letters and hold resident events prior to projects beginning. The events allow residents the opportunity to come along and meet the team, find out more about the project and ask any questions.
We adopt a helpful, can do attitude and always go the extra mile to ensure we deliver a ‘right first time’ approach. Given the nature of the works there are of course occasions when things don’t go to plan, in the very unlikely event of this happening we work in partnership with our clients and the resident to find a solution that completely satisfies all parties. Our commitment to delivering quality as standard, our right first time approach and our exceptional Customer Liaison Teams dedication is the reason we consistently achieve 99.6% positive feedback.
Full details of our customer service processes are contained within our Quality Manual which we submitted to gain ISO 9001:2015 certification.